Support Training Manager for planning and delivering the Retail Training strategy through training, documentation, tools and processes to ensure retail staff development and delivery of excellent service standard to our consumers across multiple channels. Facilitate ongoing training of field management, as well as ongoing follow up communication and feedback. Utilizes all available tools, processes, and systems to consistently deliver necessary training mechanisms to all related staffs.
To delivery training programs to support needs of the market.
Translation, distribution and follow-up action to ensure the training effectiveness.
Logistics planning, coordination and administration for training events.
Cross functional collaboration.