Tiffany & Co.


IT Technical Functional Manager – eCommerce and Marketing

IT Technical Functional Manager – eCommerce and Marketing

Req # 申请编号 
Location 地点 
CN-31-Shanghai - 上海

More information about this job 关于该职位的更多资料

Overview 概况

Tiffany & Co. is currently seeking an IT Technical Functional Manager – eCommerce and Marketing in the Shanghai, China location, reporting to the IT Functional Director – Global eCommerce and Marketing, who is based in the U.S.


The IT Technical Functional Manager will be part of a brand new initiative to establish a new eCommerce/digital platform from the ground up in the Tiffany China region. Once complete, the IT Technical Functional Manager will be responsible for supporting the business teams to drive eCommerce sales and marketing initiatives by providing IT oversight and management of digital initiatives and maintenance of digital platforms, including but not limited to, eCommerce website.


The IT Technical Functional Manager will also work directly with the eCommerce and marketing business teams, IT functional and back-office leads, and 3rd party service providers who are located in both China and the U.S., to manage and deliver various related initiatives.S/He will provide focus and tactical direction, and manage execution of projects in the eCommerce and Digital arena, which may have a global component.  This role will act as the main IT liaison to the business team and address any issues including concerns across business functions.  


A Business Analyst will report directly to this role.

Responsibilities 职责

  • Fully responsible for planning, scheduling, coordinating, organizing and leading all aspects of project and platform management, which will also include technical vendor management and budget management.
  • Serve as the primary IT liaison to ensure that there is proper alignment and adherence to the Global IT and business processes across the Greater China region
  • Provide ongoing communications to cross functional team and business & marketing stakeholders across both China and the US
  • Provide strong management of development and other technical projects from project inception through implementation
  • Work with 3rd party implementation partners, cross functional IT teams to ensure that the project deliverables are clearly defined and built to solve business requirements
  • Manage the day-to-day operational and tactical aspects of multiple large scale projects
  • Maintain support for existing applications including technology upgrades, maintenance, issue resolution, etc.
  • Provide project oversight and administration including written status reports, issues tracking, change control and status meetings to review outstanding project requests and issues
  • Develop migration plans and tactical action plans to meet long term technology direction objectives to support
  • Review and recommend technology solutions, partners, and vendors to the stakeholders
  • Supervise, develop, and lead an internal Business Analyst, who will report directly to this role

Qualifications 资历要求


  • 7+ years of experience in managing eCommerce and marketing platforms in China
  • Must have strong knowledge in the digital capabilities within China such as WeChat, TMall, etc.
  • Demonstrated ability to work across multiple functional units on complex issues across geographical regions (e.g. China/US)
  • Must have experience working with various business users particularly in eCommerce & Digital Marketing
  • Experience in multiple technology platforms (eCommerce, order management systems, analytics, CRM, email service providers, CMS, image repository, data warehouse, etc.)
  • Experience with standing up a new ecommerce platform from the ground up using Magento or a similar ecommerce solution
  • Experience with integrating eCommerce systems to Order Management Systems
  • Experience managing 3rd party implementation partners to deliver, drive and maintain ecommerce platforms
  • Project Management experience
  • Must be able to work in team environment
  • Strong familiarity with software usability issues & software development life-cycle
  • Excellent communication skills (written & oral) – Ability to speak English is a must
  • Highly organized and process oriented




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